Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Canadian shipping only. 

CanadaPost Expedited shipping with tracking# on orders below $100 within Ontario = $10
CanadaPost Expedited shipping with tracking# on orders above $99 are FREE within Ontario = free shipping
XPresspost orders with tracking# below $250 within Ontario = $15
XPresspost orders above $249 are FREE within Ontario = free shipping

CanadaPost Expedited shipping with tracking# on orders below $100 outside Ontario = $15
CanadaPost Expedited shipping with tracking# on orders above $99 outside Ontario = $5
XPresspost with tracking# outside Ontario = $20 regardless of amount spent

Which payment methods are accepted in the Online Shop?

We accept e-transfers through our EZPay system.   You'll see the options during checkout.  
You pay using e-transfer and it will be automatically deposited to us, no security question required.
We can process your order immediately after the payment goes through and we will ship it out to you same or next day depending on the time of purchase.
A tracking number will be provided to you via email.

How long will delivery take?

Packages are shipped same day if ordered before 12pm.Otherwise they will be shipped out next day and normally take between 2 – 3 business days through Canada Post expedited mail service.During holiday periods, Canada Post shipping may be delayed due to increased volume.We offer a $15 flat rate XPressPost that you can select at checkout to reduce these delays.A tracking # will be provided for all orders as soon as we print your shipping label.

How secure is shopping in the Online Shop? Is my data protected?

We use encrypted communication with an SSL certificate so all your data is private and orders are only tracked for delivery purposes.

What exactly happens after ordering?

During checkout, you will select your preferred payment method.  Complete the transaction.  Then you will receive an email with instructions on how to track your order.

Do I receive an invoice for my order?

Of course!  Instructions, tracking numbers, and invoices are sent to you via email immediately after you place your order.

Can I cancel my order and receive a refund after ordering?

Due to sanitary reasons, we do not accept returns on most of our products.If you decide to cancel your order before it is shipped, we will refund your entire purchase amount in the form of POINTS less a 10% processing fee because our minions are hard at work and need to feed their minion families.;) If the cancellation fee occurs due to a lack of stock, no processing fee applies.

What is the Loyalty Points Program?

We are now offering a POINTS program to say thank you to all our lovely customers.REGISTER NOW to automatically collect points on all your past purchases, and begin collecting points on all future purchases.

What if I don't receive the order confirmation email?

Check your spam folder! If it is still not there, then please use our contact form to inform us that you didn't get the order confirmation email and we will investigate and likely push your order through manually.We are well known for having great communication from our customer service representatives.

What if I submit my order but I am redirected to a white page with a spinner that never loads?

Some users have reported that there is an issue with our payment system failing to load the confirmation page.If this happens, please inform us via the contact form immediately and we will push your order through manually.Otherwise, you could also try ordering from a different computer or device or use a data connection instead of the WIFI network you were on.We think it is due to users having a slow or restricted WIFI network that blocks our iframe from loading.Regardless, don't let it stop you from ordering as we have a great customer service department ready to assist you!

Holiday Notice

During holidays, Canada Post is known for experiencing delays. We have added a flat-rate XPressPost option should you choose to guarantee your package to arrive sooner.

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